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3 replies

ls_rbls
Community Expert
Community Expert
May 22, 2020

Hi, 

 

Are you sending it via email as an attachment?

 

Otherwise the mobile app will send a shared link to the user to download the PDF directly  from the document cloud.

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Technical Generalist
MscanzeraAuthor
Participant
May 29, 2020

I took pictures of 2 documents, and sent them, only to have the receiver (not tech savvy) not understand how to open the document. I looked and it was a link, not the actual PDF. Trying to keep the KISS principle in play.

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ls_rbls
Community Expert
Community Expert
May 29, 2020

Has the user confirmed if they can actually click on the link and while trying to click on it nothing happens?

 

 

 

 

 

 

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Technical Generalist