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Participant
July 16, 2026
Answered

Issue

  • July 16, 2026
  • 4 replies
  • 31 views

I have premium subscription & I was able to rearrange documents in the order I wanted. Now I am not able to, reasons why?

    Correct answer Amal Jaiswal

    Hi ​@GlendaleGirl 

     

    Hope you are doing well and thanks for reaching out and sorry for the trouble. 

     

    The issue you are describing is known to our Acrobat Mobile - Android developmet team and they are actively working on it. The fix will be available in future updates. 

     

    Thanks for your patience and understanding. Let us know if you are referring to something else.

     

    ~Amal

    4 replies

    Participant
    July 16, 2026

    Ok thank you for letting me know, but do you know a time frame this issue will be resolved?

    Amal Jaiswal
    Community Manager
    Community Manager
    July 16, 2026

    @GlendaleGirl we do not have fixed timeline yet. We will keep this thread updated as soon as we get any informatiopn to share. 

    ~Amal

    Participant
    July 16, 2026

    Yes I am certain that my subscription is valid. I just renewed it this year. I also attached my subscription. 

     

    No the pdf does not have restrictions I created the pdf. 

     

    This is the first time this had happened in the 4yrs I've been using Adobe.

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    July 16, 2026

    Hi ​@GlendaleGirl 

     

    Hope you are doing well and thanks for reaching out and sorry for the trouble. 

     

    The issue you are describing is known to our Acrobat Mobile - Android developmet team and they are actively working on it. The fix will be available in future updates. 

     

    Thanks for your patience and understanding. Let us know if you are referring to something else.

     

    ~Amal

    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    July 16, 2026

    Are you sure the PDF does not have any protection on it?

    Have you checked your subscription status on Adobe’s site?

    David Creamer: Community Expert (ACI and ACE 1995-2023)