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I have premium subscription & I was able to rearrange documents in the order I wanted. Now I am not able to, reasons why?

Amal JaiswalCorrect answer

Community Manager

Hi there

Hope you're doing well. This issue has been addressed by our development team in the latest patch update. Please try updating the Acrobat Mobile app to the latest version available on the App Store and reboot the device once, and check if that works.

Let us know if you are still experiencing the issue after the update.

~Amal

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GlendaleGirlAuthor

Participant

Ok thank you for letting me know, but do you know a time frame this issue will be resolved?

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Amal Jaiswal

Community Manager

@GlendaleGirl we do not have fixed timeline yet. We will keep this thread updated as soon as we get any informatiopn to share.

~Amal

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GlendaleGirlAuthor

Participant

Yes I am certain that my subscription is valid. I just renewed it this year. I also attached my subscription.

No the pdf does not have restrictions I created the pdf.

This is the first time this had happened in the 4yrs I've been using Adobe.

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Amal Jaiswal

Community Manager

Hi @GlendaleGirl

Hope you are doing well and thanks for reaching out and sorry for the trouble.

The issue you are describing is known to our Acrobat Mobile - Android developmet team and they are actively working on it. The fix will be available in future updates.

Thanks for your patience and understanding. Let us know if you are referring to something else.

~Amal

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