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Samuel31445481rcfe
Participant
Aug 2, 2023 6:52 AM UTC
Answered

Issue sending a File [PDF to WhatsApp]

After the last update for iPhone on August 1st (Version 23.07.00)  when sending a Document, the receiving party doesn't receive the document but a link asking to download the Acrobat Reader app. This is happening when sharing on WhatsApp. 

 

 

 

[PDF to WhatsApp] added to title for clarity

 

 

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    Souvik Sadhu
    Souvik SadhuCorrect answer
    Legend
    Sep 22, 2023 11:59 PM UTC

    Hi @ARIF324307747tmv, Please update the application to the latest version.

     

    The fix has been released with the update.

     

    -Souvik

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    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    Aug 4, 2023 2:01 AM UTC
    quote

    This is happening when sharing on WhatsApp. 

    By @Samuel31445481rcfe

     

    Adobe does not own PDF — they created it, then gave it away to an ISO close to 20 years ago and other companies can make PDFs. When you create a PDF on WhatsApp, Adobe is not involved. You'll need to contact WhatsApp support, as this is not an Adobe issue.

    https://www.whatsapp.com/contact

     

    Jane

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    Javier31451884fbnn
    Participating Frequently
    Aug 4, 2023 11:59 AM UTC

    Thanks for your jane-e,

     

    I didn't explain myself correctly.

     

    About a week ago and before I was able to import PDF files to Adobe, modify them or sign them and then I was able to "send a copy" of that file through Adobe into WhatsApp.  


    What is happening now is when I select "send a copy" Adobe instead of sending a copy of the edited PDF file it sends a link to the recipient to download Adobe reader.  

    I was using the "send a copy" with no issues before, but now I am unable to send a copy of the file, instead it sends a link.

     

    Hopefully that clarifies the issue.

     

    thanks !  

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      Teresa27450344c310
      Participant
      Aug 8, 2023 4:20 AM UTC

      That's exactly what's happening with me. And I also cant't restore the signature. Adobe says there's no active signature! But I'm paying for it. Is there someone in Adobe to help? 

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      Javier31451884fbnn
      Participating Frequently
      Aug 2, 2023 1:45 PM UTC

      I am having the same problem as the other member is saying. 

      when will this error be fixed? 

       

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