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J
Joel32123199gpy6
Participant
November 22, 2024
Question

Issue with mobile app on mew Iphone

  • November 22, 2024
  • 1 reply
  • 569 views

I am only able to type three lines of text and see them as I'm typing further than that it would not let me scroll down while typing or physically scroll down to observe what I'm typing so I have to open a new text to be able to continue what I'm typing and observe it at the same time

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 25, 2024

Hi there,

 

Thank you for reaching out to us. I hope this message finds you well.

 

 

To better understand and address your concern, could you let us know if this issue occurs with all PDFs or just a specific file? If possible, please try opening a different PDF and let us know if the issue persists.

 

 

Additionally, could you confirm whether this file was created by you or shared with you by another user? If it seems to be a file-specific issue, sharing the file with us would be extremely helpful for further investigation.

 

We are here for help, just need more info.

 

 

 

J
Joel32123199gpy6Author
Participant
November 28, 2024

It happens with every file I try to put text on that exceeds the need of three lines of writing as shown in the provided pics. When it is a dedicated field for typing the issue of navigating what has been typed is not an issue. It onky occurs when I attempt to type anything thing exceeding 3 lines of writing in the mobile app

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 28, 2024

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I tried to reproduce the issue at my end and couldn't able to replicate it. Please share the required details so we can try to replicate the issue inhouse for further investigation:

  1. Sample PDF file
  2. Video recording of the steps you are taking and the issue as it occurs
  3. Version details of the OS and the Acrobat App you are using? Tap on the Profile > About Adobe Acrobat.

 

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