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Participant
August 30, 2020
Answered

It keeps saying subscribe

  • August 30, 2020
  • 1 reply
  • 1852 views

I am trying to create a pdf to submit my timecard I have done this one hundred times, I am subscribed and payed up on my monthly subscription. It keeps taking me to the  subscribe page. When I hit subscribe, it says "already subscribed" 

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Correct answer ls_rbls

Go to https://account.adobe.com/plans

 

Click on "Manage Plans". On the next landing page scroll down to the section "Activated devices". 

 

See if you have more than one device activated under the same subscription. It is possible that you may need to remove or de-activate the computer device that you're not currently using.

1 reply

ls_rbls
Community Expert
ls_rblsCommunity ExpertCorrect answer
Community Expert
September 6, 2020

Go to https://account.adobe.com/plans

 

Click on "Manage Plans". On the next landing page scroll down to the section "Activated devices". 

 

See if you have more than one device activated under the same subscription. It is possible that you may need to remove or de-activate the computer device that you're not currently using.