It’s not working

Forum|Forum|10 months ago
March 13, 2025
2 replies
224 views

I already have a suscription and it doesn't lend me edit any document, it keep telling me to pay to get the pro version, i already have it

Bug

kglad

Community Expert

Amal.

Community Manager

Hi there

++ Adding to the discussion

I’ve checked the Adobe account associated with the Adobe ID you’re using here in the community, and I wasn’t able to locate any active plan or subscription. If you used a different email address to purchase your subscription, please feel free to share it with us via private message so we can look into it further.

jane-e

Community Expert

@guadalupe_7083

The first thing to try is to sign out, then sign in with the correct Adobe ID.

Your screenshot does not show if you are using an iPad, iPhone, or Android device. Purchases from mobile apps are made by either the App Store or Google Play, so you might also contact them for assistance with logging in.

I've moved your post from Account, Payment, and Plan to the Adobe Acrobat Reader forum.

Jane

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