Its showing error messages already subscribed with error Already purchased. Error code: IS9224/6050/

Forum|Forum|1 year ago
April 5, 2024
1 reply
998 views

Already purchased. Error code: IS9224/6050/hMqHFgOlnZ

What to do with this error messages

Android

This topic has been closed for replies.

S_S

Community Manager

Hi @Zahid365602313he7,

Hope you are doing well. Thanks for writing in!

I checked your account and saw a cancelled account for Acrobat Premium through your Samsung Galaxy Store.

Would you mind uninstalling the current version of Reader Mobile, installing a fresh version from the Samsung Galaxy Store, and then trying to purchase the subscription again?

Hope this helps.

-Souvik

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

Z

Zahid365602313he7Author

Participant

Hi thanks for replying

Yes I cancelled but they still took money for the next full year .also I tried as recommended above still no joy

S_S

Community Manager

@Zahid365602313he7,

Please reach out to our billing team on social platforms.

Facebook: @Adobe

X (formerly Twitter): @ AdobeCare

-Souvik

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