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J'ai été prélevée sur mon compte bancaire alors que mon abonnement a été résilié durant la période d'essai

Forum|Forum|5 months ago
April 30, 2026
4 replies
83 views

Mon abonnement premium a été résilié dans les 7 jours mais j'ai été prélevée 2 fois : 35,99€ et 8,05€

Je souhaite être remboursée

Correct answer Amal Jaiswal

Hi there

Hope you are doing well and thanks for reaching out.

To know more about the Mobile premium subscription cancellation and refund process/policy please check the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293

Additionally, If you feel this is something not recoginzed by you, please go through the steps shared in the help page https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and see if that works.

Hope this infirmation will help.

~Amal

I

intelligent_idea9e68

Participant

Bonjour, moi aussi j’ai été prélevé après une période de sept jours, on m’a débité 99 €, j’aimerais bien être remboursé

Meenakshi Negi

Community Manager

Hi intelligent_idea9e68,

Thank you for reaching out, and sorry for the trouble caused.

We have reviewed your account associated with the email linked to your community profile and found no subscription listed. Please verify whether the charges were made by Adobe.

Could you please confirm if you are using the same email address for the subscription that was used for commnunity? If not, please share the email address in the private message.

In the meantime, please refer to the information provided in the following help document to cancel and get refund: How to cancel Acrobat Mobile or Scan premium subscriptions.

Let us know if you need any help.

Thanks,

Meenakshi

^MN

S

smooth_Herodd5d

Participant

Bonjour,

j’ai souscrit à un abonnement le 7 août avec une période d’essai gratuit de 7 jours. Nous sommes le 10 août et j’ai déjà été prélevée alors que ma période d’essai n’est pas terminée. Je souhaite annuler l’abonnement et obtenir le remboursement intégral du prélèvement. Merci.

Amal Jaiswal

Correct answer

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

To know more about the Mobile premium subscription cancellation and refund process/policy please check the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293

Additionally, If you feel this is something not recoginzed by you, please go through the steps shared in the help page https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and see if that works.

Hope this infirmation will help.

~Amal

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