J'ai l'abonnement à 69.99€ e ton me redemande de me réabonner malgré reactiver achat

Forum|Forum|28 days ago
June 17, 2026
2 replies
23 views

J'ai un abonnement premium a 69,99€, et je n'arrive pas a utiliser adobe. Ça me demande a chaque fois de me réabonner et sur certain erreur de connexion verifier votre internet

Correct answer Meenakshi0101

Hi Cleo34790,

Thank you for reaching out, and sorry to hear that you are experiencing an issue.

As you asked to resubscribe every time you access the application, please try the following troubleshooting steps:

Try to restore the purchase. Tap on Profile icon > Subscriptions > Restore Purchase.
Sign out of the application. Reboot the device. Then, sign in to the application manually using the Adobe ID login option on the login page instead of other options like Apple ID or Facebook.

If the issue persists, please share a short video recording of the steps you use to sign in to the application and the issue as it occurs on your end. Also, share the Acrobat and OS version on your device.

Let us know how it goes.

Thanks,

Meenakshi

Cleo34790Author

Participant

J'ai fait toutes les etapes et rien, j'ai payé 69,99 et je ne peux l'utiliser

Amal Jaiswal

Community Manager

Hi there

Hope you are doing well and thanks for trying out the suggestions.

I have checked your Adobe account linked with the Adobe ID you are using on this community and found an active plan for Adobe Acrobat Premium.

Please try to clear the app cache sign out of the application then go to Phone settings > Apps > Adobe Acrobat > Storage > Clear Cache and reboot the device once and relogin with your Adobe credentials and see if that helps.

Let us know how it goes.

~Amal

Meenakshi0101

Correct answer

Community Manager

Hi Cleo34790,

Thank you for reaching out, and sorry to hear that you are experiencing an issue.

As you asked to resubscribe every time you access the application, please try the following troubleshooting steps:

Try to restore the purchase. Tap on Profile icon > Subscriptions > Restore Purchase.
Sign out of the application. Reboot the device. Then, sign in to the application manually using the Adobe ID login option on the login page instead of other options like Apple ID or Facebook.

If the issue persists, please share a short video recording of the steps you use to sign in to the application and the issue as it occurs on your end. Also, share the Acrobat and OS version on your device.

Let us know how it goes.

Thanks,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.