Je ne parviens pas à charger votre logiciel acrobat...

Hello Ana,

I hope you are doing well. I am sorry for your experience.

To assist you better, I would need a few more information:

1. The application you are using and its version;

2. The operating system you are using and its version;

3. A screen recording of the exact scenario to understand better and assist accordingly.

In the meantime, I suggest you update the application to the latest version if you have not already.

Looking forward to hearing from you.

Thanks,

Souvik.