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K
keith_inFLA
Participant
June 18, 2025
Question

Just put the app on my PC and now I cannot open it on my phone

  • June 18, 2025
  • 3 replies
  • 172 views

so I had done a membership for acrobat on my iPhone 16 Pro and I was having problem editing a very important document so I went ahead and bought the subscription for my laptop which is a Windows laptop and now when I go to open acrobat on my phone it opens and then just shuts right down What have I done wrong?

3 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
June 19, 2025

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
June 18, 2025

Hello, 

 

This is an update. The fix for the issue has been deployed. 

Kindly clear the app from the background and try launching it again. Let us know how it works. 

 

Thank you for your patience and support. 

 

 

~Tariq

 

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
June 18, 2025

Hello, 

Sorry for the troubled experience. 
I have shared the information internally with the product team. The team is actively triaging this issue. As soon we have an update will keep this discussion updated. 

Thank you for your patience.


~Tariq

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