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ddelancy@onedaycame.com
ddelancy@onedaycame.com
Participant
January 18, 2020
Answered

Keeps getting an option to purchase subscription

  • January 18, 2020
  • 2 replies
  • 764 views

I've restored my purchase for this app and it's still isn't working. Keep telling me to purchase subscription again. I can't edit or do anything even though I've been charged twice. I'm being robbed by this app and company. Please advise ASAP! 

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi there, 

 

I have checked your account with the email address that is used by you to sign in to the community.

It shows the account as suspended due to past due payment. That is the reason you are not able to access the service and it gives you the option to purchase the service.

 

Let us know if you need any help or have any questions.

 

Regards,

Meenakshi

 

2 replies

N
Nicholas309968916gq5
Participant
July 10, 2023

i paid just now

 

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
July 24, 2023

Hi @Nicholas309968916gq5,

 

Hope you are doing well. Thank you for writing in!

 

Would you mind briefing us more on your question related to Acrobat Reader Mobile for better understanding and assistance?

 

Look forward to hearing from you.

 

-Souvik

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
January 21, 2020

Hi there, 

 

I have checked your account with the email address that is used by you to sign in to the community.

It shows the account as suspended due to past due payment. That is the reason you are not able to access the service and it gives you the option to purchase the service.

 

Let us know if you need any help or have any questions.

 

Regards,

Meenakshi

 

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