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Steven26341542ovca
Participant
September 28, 2022
Question

Keeps saying corrupt data

  • September 28, 2022
  • 1 reply
  • 417 views

I am using a Samsung Fold 3 and every time I download load a PDF it says "This document cannot be opened because it is corrupted or damaged."  This happens with all PDF files I try to download or just view.

 

I am using version 22.8.1.23587 which is the newest one I can find. 

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
September 29, 2022

Hi @Steven26341542ovca

 

Hope you are doing well. Sorry for the trouble with opening PDF files.

 

Our team has identified this issue and is working on fixing it in the upcoming update. While I understand how frustrating it might be not to be able to open files on the application, it would be of great help if you could share some details to speed up the process for the fix:

1. The Android version you are on;

2. A sample PDF file you are experiencing the issue with;

3. A screen recording of the issue.

 

Looking forward to hearing from you.

 

-Souvik.

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