Wie kann ich die kostenlose Version kündigen

S

Stephan5C04

Participant

Answered

Kündigung der kostenlosen Version

Forum|Forum|4 years ago
May 7, 2021
3 replies
1781 views

Wie kann ich die kostenlose Version kündigen

Android

Correct answer Ria Tagra

Hi Stephan5C04,

Hope you are doing well.

Don’t worry, you can cancel the subscription from your end. Before we let you go do you mind sharing the reason for the cancellation?

For Android.

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.

For billing issues or a refund, see Get a refund on Google Play.

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

Nikos_c

Participant

Sehr geehrte Damen und Herren,

Ich möchte die kostenlose Version kündigen. Ich finde aber kein Abo in der App. Ich möchte nicht nach den 7 Tagen kostenlose Nutzung bezahlen.

Vielen lieben Dank

Bitte um Rückmeldung

S_S

Community Manager

Hi @Nikos_c,

Hope you are doing well. Sorry for the experience with billing for Adobe Scan.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the links below for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

Ria TagraCorrect answer

Inspiring