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Correct answer Amal.

Hi there

 

Hope you are doing well and thanks for reaching out.

 

1. Have you checked the different accounts you might have used with the App(Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Acrobat Android, Acrobat iOS, and Acrobat online. Please login to Acrobat Online using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section https://helpx.adobe.com/acrobat/mobile-app-faq.html

 

Let us know how it goes.



 

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 2, 2024

Hi @moh_2282

I hope you're doing well! Thank you for reaching out to us.

Could you kindly provide more information about the problem so that we can better assist you with it? Specifically, could you let us know what happens when you try to use or recover your files? If you're encountering any error messages, sharing those details would be extremely helpful.

Additionally, if possible, could you share a screen recording showing the steps you’re taking and the issue as it occurs? This would give us a clearer understanding and allow us to offer more precise guidance.

 

~Amal

N
naser_6895
Participant
December 8, 2024

I don't know how to find the previous file 

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
December 9, 2024

Hi there

 

Hope you are doing well and thanks for reaching out.

 

1. Have you checked the different accounts you might have used with the App(Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Acrobat Android, Acrobat iOS, and Acrobat online. Please login to Acrobat Online using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section https://helpx.adobe.com/acrobat/mobile-app-faq.html

 

Let us know how it goes.



 

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