Large PDF pages stop loading up

Hi @rafa?_6307 

Hope you're doing well.

We're pleased to inform you that our latest app update, version 25.1.0 is now available on Play Store. Please update the app following  these steps:

1. Update the app – Visit the Google Play Store and download the latest version.
2. Restart your device – This ensures that the update is applied correctly.
3. Check the app functionality – After updating and rebooting, please verify if the issue is resolved.
   https://helpx.adobe.com/acrobat/mobile-app-faq.html

@JohnofKronstadt The latest app version for iOS is 24.12.07, please try to update the app from the App Store and reboot the device once to check if that fixes the issue for you.

We appreciate your patience and cooperation. Let us know if you continue to experience any difficulties or need further assistance.

Hi there

I hope this message finds you well, and thank you for reaching out to us!

To help us investigate the issue more effectively, could you please share the following details and perform a few preliminary steps?

1. App Version:

   • Please check the version of the Acrobat app you are currently using. You can find this by tapping on the profile icon and selecting About Acrobat.
     
     

2. Update and Restart:

   • Ensure that the app is updated to the latest version available on the App Store.
   • After updating, restart your device and check if the issue persists.
     
     

3. Video Recording:

   • If possible, provide a short video recording that shows the steps leading to the issue and how it occurs. This will help us better understand the problem.
     
     

4. Sample PDF File:

   • Share a sample PDF file that replicates the issue so we can test it on our end.

Once we have these details, we’ll be able to investigate the issue further and provide a resolution.

Thank you for your cooperation, and we look forward to your response!