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Luis250046218tjl
Participant
Sep 4, 2024 1:58 AM UTC
Answered

Latest Adobe Acrobat update (24.08) for IPad does not load pdf images

Since the lastest update to Acrobat version 24.08 for IPad, none of my pdfs with images or maps have been able to display correctly. All the images or map backgrounds show up as blank while the text above the images is still visible.

 

The same files display properly when viewing on windows version of Acrobat or when opening with other non adobe pdf software.

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    Amal.
    Amal.Correct answer
    Legend
    Sep 18, 2024 5:14 AM UTC

    Hi there,

    I hope you're doing well.

    We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

    If you have any questions or face any issues, feel free to reach out.

     

    ~Amal

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    6 replies

    Amal.
    Amal.Correct answer
    Legend
    Sep 18, 2024 5:14 AM UTC

    Hi there,

    I hope you're doing well.

    We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

    If you have any questions or face any issues, feel free to reach out.

     

    ~Amal

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    geoffrey_potter
    Participant
    Oct 9, 2024 1:54 AM UTC

    Hi Amal,

    I am having a similar probelm as above. However, cannot use the latest version (24.09.xx) my older iPad which I keep around for PDF and ebook reading. When I try to downgrade my verision of Acrobat it defaults to 24.08.xx which has the broken image probelms. Is there a link I can use to find a previous version for my older iPad? Thank you,

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    geoffrey_potter
    Participant
    Oct 9, 2024 2:04 AM UTC

    Sorry, I forgot to add the specs of my iPad. It is a iPad Air 2 running on iOS 15.8.3. Thank you in advance, //geoff

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    Amal.
    Amal.
    Legend
    Sep 4, 2024 8:27 AM UTC

    Hi @Luis250046218tjl

     

    I hope you’re doing well. Thank you for reaching out to us.

     

    I wanted to inform you that the issue you're experiencing is recognized by our engineering team, and they are actively working on a resolution. We understand how important this is and are making it a priority.

     

    A fix for this issue will be included in an future update. We appreciate your patience and understanding while we work to resolve it.

     

    ~Amal

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    julie_9554
    Participating Frequently
    Sep 11, 2024 7:23 PM UTC

    Amal, can you share an estimated date for the update & fix?

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    Amal.
    Amal.
    Legend
    Sep 12, 2024 8:58 AM UTC

    Hi there

     

    I hope this message finds you well. I sincerely apologize for the inconvenience you're experiencing. While we don’t have a confirmed timeline for a resolution just yet, please rest assured that our engineering team is actively working on it. As soon as we have any updates, I will be sure to share them with you right away.

     

    Thank you so much for your understanding and patience during this time.

     

    ~Amal

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