Latest iOS update removes attachment on encrypted .pdf

Forum|Forum|7 years ago
October 4, 2018
3 replies
2371 views

!I have been using reader for the last 4 year on my iOS device to read encrypted .pdf files sent to me from my office. As of the latest version the attached file that is sent no longer shows within the app. Previously I’d enter the assigned code and then select the paper clip icon. That icon is gone and when you select “attachments” the app does not show the attachment...even though I know it’s there. This seriously need to be fixed as it was the only reason to have this product on my iPad and phone. Total and complete failure by the app engineers to ensure you dont go backwards with an update to your app.

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Correct answer MobileDeveloperCK

Hi originalflieger, markusm73, montsevonmushka,

We just released Acrobat Reader 18.11.00 to the App Store.

This release includes the fix for the attachments problem that you've experienced.

Would you please update to 18.11.00 and let us know if it works for you?

We apologize for the inconvenience caused.

M

MobileDeveloperCK

Correct answer

Community Manager

Hi originalflieger, markusm73, montsevonmushka,

We just released Acrobat Reader 18.11.00 to the App Store.

This release includes the fix for the attachments problem that you've experienced.

Would you please update to 18.11.00 and let us know if it works for you?

We apologize for the inconvenience caused.

O

originalfliegerAuthor

Participant

Yes! Finally the option to read encrypted attachments is back on the app. I applaud the app engineers for addressing this specific issue in your latest update. Thank you for giving us all back this extremely important feature. (iOS 12.1 [16B92], iPhone X)

M

MobileDeveloperCK

Community Manager

Hi originalflieger,

Glad to hear that Acrobat 18.11.00 fixed the problem. Thank you for the feedback!

M

montsevonmushka

Participant

I have the same problem. I have tried with several people's iphone apps and no one can se the attachment. Since the clip is no longer in site, we click on the three dots that appear on the upper-right corner > attachments > ... there is a message that says NO FILES IN THIS LOCATION. When we open the same encrypted file in our computers, we DO see the attachment. Is this an issue of the latest update?