License

Forum|Forum|4 years ago
November 1, 2021
2 replies
225 views

I bought the one year membership and since then I can't edit anything because it writes I buy a membership! What do I do now? I have already logged out and returned. I reinstalled the app but it still doesn't work

iOS

This topic has been closed for replies.

Ria Tagra

Inspiring

Hi

Thankyou for reporting this to us. Please try to restore your subscription once using the below steps.

1. Tap on profile icon.

2. Tap on subscription.

3. Tap on restore purchase.

For more information try: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel-a-subscription

Let us know how it works on your end. We are also looking into this issue. We will get back to you with an update as soon as possible.

Regards

Ria

jane-e

Community Expert

Hi @defaultqng6sk5190sm

I think you are saying your subscription reverted to trial mode. Try these steps and report back:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Jane

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