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Participant
Oct 11, 2022 4:35 PM UTC
Question

Liquid Mode Crashes

Device is Samsung Tablet S8+. Last Android update was 5.Oct.22.

Acrobat for Samsung version is 22.9.0.24118. No update offered.

Liquid mode can only display a blank grey screen. Pressing < returns to the normal document display. 

Liquid mode worked perfectly on my much humbler Samsung Tab S4. 

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3 replies

Participant
Oct 19, 2022 6:29 PM UTC

Acrobat downloaded a further update, and liquid mode seems to be working.

Thanks very much.

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Souvik Sadhu
Legend
Oct 19, 2022 6:54 PM UTC

Hi @JohnHeckmatt

 

Thanks for letting us know that it worked.

 

-Souvik.

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Souvik Sadhu
Legend
Oct 12, 2022 11:40 PM UTC

Hi @JohnHeckmatt 

 

Hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Our team has identified the issue, and a bug has been logged. We will be bringing out the fix in the upcoming days.

 

Would you mind sharing some information to accelerate the investigation:

1. The Android version you are using;

2. A screen recording of the event for better understanding.

 

Look forward to hearing from you.

 

-Souvik.

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