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ploz
Participant
August 29, 2021
Question

Logging in

  • August 29, 2021
  • 1 reply
  • 578 views

Hello - I signed out of the App and when I tried to sign back in,  it sent a verification code. I used this and then entered my correct password and it took me back to the login screen, asking for username.  Then it sent anither  code. I'm stuck in that loop 😐

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1 reply

Ria Tagra
Ria Tagra
Inspiring
September 4, 2021

Hi @ploz ,

 

Hope you are doing well.

 

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

  1. Make and model of your device?
  2. Application version?

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

For more help refer to:

*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

 

*Android- https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#get-help-and-find-answers

 

Let us know how it works at your end. If you have any further queries please feel free to reach us.

Regards

Ria

K
Kuppy22153435ah05
Participant
December 8, 2021

Hi Ria, I am experiencing the same issue as ploz, I have an android Samsung s20 & thru having issues accessing my newly purchased premium feature, the rep via chat advised me to Uninstall and reinstall the app and I cannot get myself logged in again, even after changing password (as requested from the app) and multiple tries 

 

Please help me out 

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
January 4, 2022

Hi @Kuppy22153435ah05 

 

Sorry for the delayed response. If you are still facing the issue, could you please confirm if you can sign in on a browser from https://acrobat.adobe.com

Also, when you try to sign in to the app is there any error message?

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

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