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Hi @Dona230930940d1i 

Hope you are doing well.

A similar issue was reported by a few other users too and it is now fixed in the recent update. Could you update the app and check if the issue still persists.

Thanks,

Harsh

Hi @Dona230930940d1i 

Kindly confirm that do you have Adobe Scan app too and are you having the same with that too? If not, please try the steps below:

1. Tap Profile icon.
2. Tap Subscriptions.
3. Tap Restore purchases.

After a dialogue appears stating your purchase is restored, relaunch the app and try using your paid services.

For more help: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

If you are still having the issue, kindly provide us a few details:

1. Android version?

2. Acrobat Reader version?

Regards

Harsh