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August 18, 2025
Answered

Login problem

  • August 18, 2025
  • 1 reply
  • 135 views

Recently I was hacked and the email i used for my personal account on adobe was too, I don't have any access to the past email because i eliminated the problem is i don't remember the password and i don't have the email to get the verification code. 
I want to delete that account but i need help to do it! 

Correct answer creative explorer

@luna335609336l6c sorry to hear about your experience. Being hacked and losing access to an account is a serious and frustrating situation. Honestly from a user standpoint, I don't think you can because it's a security reason—then everyone would be doing it. Because you can't access the email or remember the password, you are in a difficult spot and will not be able to delete the account yourself. Do you have or use a password manager tool like PasswordState? Maybe, you can look to see what your password and email that was associated with your Adobe account?

Adobe's self-service tools for account deletion require you to be able to sign in and confirm your identity. Since the account was compromised and you no longer have access to the associated email, that's not an option—just thinking when go to adobe.com - click on 'Get help signing in'

and would any of these options help:

 




1 reply

creative explorer
Community Expert
creative explorerCommunity ExpertCorrect answer
Community Expert
August 18, 2025

@luna335609336l6c sorry to hear about your experience. Being hacked and losing access to an account is a serious and frustrating situation. Honestly from a user standpoint, I don't think you can because it's a security reason—then everyone would be doing it. Because you can't access the email or remember the password, you are in a difficult spot and will not be able to delete the account yourself. Do you have or use a password manager tool like PasswordState? Maybe, you can look to see what your password and email that was associated with your Adobe account?

Adobe's self-service tools for account deletion require you to be able to sign in and confirm your identity. Since the account was compromised and you no longer have access to the associated email, that's not an option—just thinking when go to adobe.com - click on 'Get help signing in'

and would any of these options help:

 




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