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dustinp16470014
dustinp16470014
Participant
September 29, 2017
Question

Loosing notes and highlights on pdf docs saved in cloud storage?

  • September 29, 2017
  • 1 reply
  • 2468 views

Thats it!

I wanted to leave a message for somebody at Adobe, but going to contact brought me here?

This topic has been closed for replies.

1 reply

D
Adobe Employee
derek lau @ adobe.com
Adobe Employee
September 30, 2017

hi dustinp16470014,

Could you please elaborate the issue which you have experienced in detail?

Thank you for your patience,

    jpvazquez
    jpvazquez
    Participant
    October 15, 2017

    Hello Derek Lau,

    I might know what the issue is because I'm experiencing something similar

    What happens is: I save a doc in the cloud storage, from my PC, so I can read it in my iPad. As I read, I make notes and hightlight the text. But when I try to use the same doc from my PC, downloading it from the Document Cloud, all the notes and highlights are not shown (Even though they remain in doc If I use the Document Cloud in my iPad)

    What should I do?

    D
    Adobe Employee
    derek lau @ adobe.com
    Adobe Employee
    October 16, 2017

    hi jpvazquez,

    Thanks for providing us more details about what you have experienced.

    Could you please try followings,

    1. Adding highlight and annotations to the PDF on your iPad

    2. Tap "Done" button at the upper left hand corner as below,

    3. Then tap the "< Back" button at the upper left hand corner as below,

    3. All highlights and annotations should be saved and "Document saved" message should be shown as below,

    Now, if you open the same PDF on PC, all highlights and annotations should appear now.

    Hope this help,

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