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56beachgirl
56beachgirl
Participant
May 19, 2023
Answered

Lost ability to save pdf file to icloud

  • May 19, 2023
  • 1 reply
  • 846 views

Since 5/1/2023 every time I try to save a pdf to iCloud I receive a message that I cannot save to iCloud and a duplicate file is saved with (recovered) at the end of the name.  What is that?  Im on an ipad on acrobat version 23.04.01

Correct answer S_S

Hi @56beachgirl,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Have you tried uploading a file outside of Acrobat? The reason could be a lack of storage on your iCloud Drive.

 

If this is not the case, please share a screen recording of the workflow you follow for further investigation.

 

Look forward to hearing from you.

 

-Souvik

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
June 2, 2023

Hi @56beachgirl,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Have you tried uploading a file outside of Acrobat? The reason could be a lack of storage on your iCloud Drive.

 

If this is not the case, please share a screen recording of the workflow you follow for further investigation.

 

Look forward to hearing from you.

 

-Souvik

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

    56beachgirl
    56beachgirlAuthor
    Participant
    April 7, 2025

    Every file I download to adobe I try to immediately save it to the cloud and I get the message in a red block "unable to save to iCloud".

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    April 9, 2025

    Hi @56beachgirl,

     

    Hope you are doing well. Thanks for writing in!

     

    It would be interesting to understand from where you are downloading the file. Also, are you saving the file through Acrobat or through the web browser.

    This will help us figure out if the issue is with Acrobat itself or something related to your iCloud Storage.

     

    At the same time, you might want to check whether your AooStore has enough internal storage available, which could be the primary reason behind the error message.

     

    Look forward to hearing from you/


    Regards,
    Souvik.

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