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peterb32112051
Participant
October 2, 2018
Answered

Lost all my local files after upgrade of iPad!!

  • October 2, 2018
  • 5 replies
  • 2367 views

After upgrading Adobe Reader this morning the app is just hanging and showing a blue wheel spinning. I had a lot of local files on this iPad that now are missing.

Is there any error correction coming soon to this problem?

/Peter

This topic has been closed for replies.
Correct answer Meenakshi Negi

Same EXACT issue...


Hi all,

We have released an update Acrobat Reader 18.09.14 to the App Store.

This release addresses the freeze/hang issue at launch reported by users.

Please update the application and check if it works fine.

Let us know if you experience any issue.

We apologize for the inconvenience caused.

Regards,

Meenakshi

5 replies

D
defaultm50kuilcikr1
Participating Frequently
September 22, 2021

It's still not working at 8 pm est. 9/21/21

D
defaultm50kuilcikr1
Participating Frequently
September 21, 2021

Don't download the latest adobe, you'll lose your files

D
defaultm50kuilcikr1
Participating Frequently
September 21, 2021

Lost my files after the adobe update.. I can't even reload them from a flash drive!! 

S
sunnyb12
Participant
July 5, 2020

I had to reinstall and lost years of work!! you guys are awesome enough to delete user data on app uninstall, another scam to woo users to sign up for cloud. I am never using adobe products again!

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 2, 2018

    Hi Peter,

    Sorry for the trouble caused.

    As the application is hanging, try once to sign out of the application and reboot the device.

    Then relaunch the application and check if it works fine after that.

    To view the local files on the device after the update, refer to the steps mentioned below:

    - Launch the Adobe Acrobat Reader application on the device.

    - Click on "Files" at the bottom.

    - Then at the top left, you will find an option "Locations". Click on that.

    - Select "On this iPad" option to open the local files.

    Check if you can find the documents there.

    Please update us, if you still experience any issue

    Regards,

    Meenakshi

    P
    peterb32112051Author
    Participant
    October 2, 2018

    Hello,

    I rebooted the device but that didnt help. But after 30 min of blue wheel spinning, finally the app was up and running again and I can see all of my local files. I wonder IF there is some kind of transformation of the pdf-file database going on just efter the app is upgraded.

    regards,

    /Peter

    rajashekarg44958443
    rajashekarg44958443
    Participant
    October 2, 2018

    I had the same problem and even after hours of blue wheel spin I didn't get any files so I reinstalled now all files gone. Any solution ?

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