Lost documentation

Question

I had a document in Adobe Fill and Sign that I had saved. That app was discontinued and I have since gotten a new phone. I looked under Adobe Reader and cannot locate it. I was under the impression that it would be saved and sent to that app. Is there any way of retrieving it?

sprinklr-integration-user · Answer

Hi @kenn_7750,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Adobe Fill & Sign, by design, did not save any files within the application.

It was either stored in your Acrobat Cloud Storage (can be found here: https://adobe.ly/4hFCLY5) or on your device's internal storage.

I would suggest checking in the internal storage of your old device under the document section to see if the file is available there.

If not there, I fear that the file has to be obtained afresh, and there is very little we can do from our side for to help recover the file.

-Souvik

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