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Emanuel5EDF
Participant
October 30, 2020
Answered

Lost My mobile Adobe PDF Files Saved to the ICloud

  • October 30, 2020
  • 1 reply
  • 579 views

Where is customer support? I pay $9.99 to access and use Adobe PDF Converter and Editor. Yet, I am NOT able to access this premium services. For example, I can not compress or export PDFs. I also can not combine files either. I pay a monthly subscription for these premium features, but the App continues directing  me to a 7-day Free Trial + Subscribe page. I try to re-subscribe or restore the purchase; however, I get the message attached below. How do I recover my PDF files which were previously saved to the ICloud and restore my pro / premium features?


Desperate Sigh,

EEP

 

This topic has been closed for replies.
Correct answer ls_rbls

You need to sign in with your Adobe ID in the mobile app. Is this happening even if you're signed-in with the Adobe ID that you registered your subscription with?

 

To contact Adobe Customer Care directly go here: https://helpx.adobe.com/contact.html

1 reply

ls_rbls
Community Expert
ls_rblsCommunity ExpertCorrect answer
Community Expert
November 1, 2020

You need to sign in with your Adobe ID in the mobile app. Is this happening even if you're signed-in with the Adobe ID that you registered your subscription with?

 

To contact Adobe Customer Care directly go here: https://helpx.adobe.com/contact.html

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