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Participant
July 17, 2026
解決済み

لا يمكنني الغاء الاشتراك اريد الالغاء الفوري للاشتراك وسحب بطاقتي لعدم وجود ما احتاجه في البرنامج وسحب بطاقتي بصوره فوريه

  • July 17, 2026
  • 返信数 3.
  • 46 ビュー

لا يمكنني الغاء الاشتراك اريد الالغاء الفوري للاشتراك وسحب بطاقتي لعدم وجود ما احتاجه في البرنامج مع العلم انني في ونائيه والغاء اشتراكي في البرنامج الفتره المجانيه ، اريد فقط سحب بطاقتي بصوره فوريه

    このトピックへの返信は締め切られました。
    解決に役立った回答 Amal Jaiswal

    Hi there 

     

    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    ~Amal

    返信数 3

    Osman作成者
    Participant
    July 24, 2026

    This is not an acceptable response.

    I already tried every available method to cancel my subscription, and none of them worked. I contacted Adobe before the end of my free trial specifically to cancel my subscription and remove my payment card to avoid any charges.

    Instead of helping me in time, you replied 10 days later, after the free trial had already ended. This delay is entirely on your side, not mine.

    I requested cancellation within the trial period, but because of your delayed response, my subscription was not canceled. Therefore, I expect you to cancel my subscription immediately, remove my payment method from my account, and ensure that I am not charged for a service I clearly requested to cancel before the trial expired.

    Please do not send me generic help articles again. I need a direct solution to this issue.

    Amal Jaiswal
    Community Manager
    Community Manager
    July 24, 2026

    Hi there


    We are sorry for the trouble. Please try the steps shared in the previous response to request the cancellation with our billing team and initiate the refund.

    ~Amal

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager解決!
    Community Manager
    July 17, 2026

    Hi there 

     

    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    ~Amal