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P
Pavel230001223xg9
Participant
February 4, 2022
Question

Mac OS

  • February 4, 2022
  • 1 reply
  • 375 views

Hey! I installed Adobe Acrobat Pro DC and paid for a subscription. The billing plan states that Acrobat Reader & Adobe Scan mobile apps are included in the subscription, however when checking in iPhone settings, the acrobat app asks for an additional subscription fee. Please clarify.. Thank you

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1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
February 22, 2022

Hi @Pavel230001223xg9 

 

Sorry for the delayed response, as we can check the Acrobat DC subscription is active on this email, could you please check which email you have signed in with on the mobile app. It should be the same email that is used to purchase the plan.

 

Thanks,

Harsh

P
Pavel230001223xg9Author
Participant
February 22, 2022
Yes, the email is the same

С Уважением,
Королев Павел
Sincerely,
Korolev Pavel
Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
February 22, 2022

In that case, kindly sign out and sign in to the mobile app again, and please provide us the screenshot in a private message which shows the email and the subscription status in the mobile app.

 

Thanks,

Harsh

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