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I
Incredible_strategist5CCB
Participant
August 5, 2024
Question

Mail Account Fehler

  • August 5, 2024
  • 2 replies
  • 483 views

 Hallo, ich habe ein Formular, welches wenn es ausgefüllt ist, per Click auf ein Feld per Mail verschickt werden soll. Auf dem IPhone meiner Frau funktioniert es, bei mir kommt die Fehlermeldung wie auf dem Screenshot. Allerdings habe ich auf meinem IPhone 3 Mailaccounts eingerichtet.

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2 replies

I
Incredible_strategist5CCBAuthor
Participant
August 11, 2024

My IOS Version is 17.6.1 on a IPhone 14 Pro.

Acrobat Version is 24.07.00 (20240710.141157).

Rebot doesn't work and there aren't any Updates left. I've attached the file below.

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 14, 2024

Hi @Incredible_strategist5CCB,

 

Thanks for reaching out!

 

Have you tried the steps mentioned in the correct answer here: Solved: Submit button not working on mobile devices

 

Let us know if that works for you. If not, please record your screen when going throug the process, for better understanding and assistance.

 

-Souvik

S
sprinklr-integration-user
Inspiring
August 6, 2024

Hi @Incredible_strategist5CCB 

 

I hope you are doing well. I apologize for any inconvenience you may be experiencing.

Since the PDF form is functioning correctly on your wife's iPhone, could you please provide the version of iOS and the Acrobat Reader mobile application you are using on your phone? Additionally, ensure that there are no pending updates for your phone's OS and the Acrobat Reader app by checking the App Store. After updating, please reboot your device.

 

If it still doesn't work, please share the PDF form with us so we can check it at our end.

 

~Amal

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