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Stacy37237680rjue
Participating Frequently
June 5, 2025
Question

Mailto button only use IOS mail app on Apple mobile devices

  • June 5, 2025
  • 1 reply
  • 692 views

Hi, 

 

I just created a fillable form and included a mailto: button to send an email to a group. The button works well on a computer and would use the email app per default. Nonetheless when using an IOS mobile device it automatically uses the IOS mail app, even if the app is removed from the device.  Yes, Outlook has been set as the default app for our iPads mail, and it works fine for all other app and even for Acrobat when using send a copy... But the button still will bring up the ISO mail app page and the send option is grey out since the app is not on the device. In some cases, it will just mention that "Email has not been set up on this device."

 

We have over 100 iPads that only use Outlook mobile app for good reason. Therefore, we are not looking to have 2 email apps accumulating emails on our tablet. Is there a solution to use a mailto button that would use by default Outlook on IOS mobile device.

 

Thanks for your help.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 6, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

 

Please try the steps shared below and see if that works for you:

 

1. Go to iPhone's settings

2. go to Apps-> Mail

3. Choose Mail Accounts

4. Choose "Add Account"

5. Choose your preferred email account and proceed to finish setting up your account.

 

You may also check the steps shared in the correct answer here https://adobe.ly/444Ya8g 

 

Additionally, for future reference and self help please check the help page https://adobe.ly/3FqUXXn 

S
Stacy37237680rjueAuthor
Participating Frequently
June 6, 2025

Thanks for trying, but we don't have the IOS Mail app in our iPad, therefore we can't do step 2. 

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 7, 2025

Hi @Stacy37237680rjue,

 

Thanks for writing in! 

 

Have you checked if the default mail app for Emails has been set to Outlook?

 

To check for it, you need to go to your device's Settings > Apps > Default Apps > Email > and set it to your preference.

 

This should do it. 

Once done, restart the device and check again.


Regards,
Souvik.

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