Manage Subscription doesn’t show in iOS

Forum|Forum|3 years ago
January 21, 2023
1 reply
803 views

Hello,

When I click on "manage subscription" it opens iOS but the app is nowhere from the list. Any ideas why is this happening? Thanks

This topic has been closed for replies.

Correct answer S_S

@P.N.,

You can follow the steps in the self-serve article to cancel the subscription.

As I am not from the team that handles subscription and cancellation, it would be better if you go ahead and do-it-yourself: How to cancel Adobe trial or subscription

Hope this helps.

-Souvik

S_S

Community Manager

Hi @P.N.,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile subscriptions.

I checked the subscription settings and saw an active subscription for Acrobat Pro DC. Since your subscription is a complete package for both PC and mobile, you will not be able to see them on the 'Manage Subscription' page on your device, which is meant to show you subscriptions purchased through your Apple Account.

Hope this helps.

-Souvik.

P

P.N.Author

Participant

Hello,

Thank you for the response. Please I want to cancel the subscription. I do not use the app regularly also I thought the payment I did initially was a yearly based instead I noticed I was paying $16.04 monthly and now it increased to $21.39. The subscription has been increased very often. I do not use this app often. Thanks

S_S

Correct answer

Community Manager

@P.N.,

You can follow the steps in the self-serve article to cancel the subscription.

As I am not from the team that handles subscription and cancellation, it would be better if you go ahead and do-it-yourself: How to cancel Adobe trial or subscription

Hope this helps.

-Souvik

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