Markups not saving on iPad with acrobat

Hi @DLalla ,

Hope you are doing well and thanks for reaching out, and sorry for the trouble here.

A couple of things would help narrow it down: does this happen specifically with files opened directly from your OneDrive location within Acrobat, or also with files saved locally ("On this iPad")? Also, do the markups appear to save right after you add them, but then disappear after closing and reopening the file, or does nothing seem to save at all, even momentarily? And what's your exact Acrobat app version (Settings or About screen)?

Also, share a small video recording of the steps you are taking and the issue as it occurs for more clarity.

Please try the workaround and see if that works:

Rather than annotating the file directly from its OneDrive location within Acrobat, save a copy of the file locally first (either "On this iPad" or to Adobe cloud storage), then do your annotating on that local copy. Editing directly on a file that's actively synced through OneDrive is what tends to cause the loss, since Acrobat's save can race with OneDrive's own sync and lose the changes.

Also worth doing regardless: check for a pending Acrobat update and reboot the device once, since Adobe has asked for this in similar reports before troubleshooting further.

Let us know if switching to a local copy resolves it, and your exact app version if not, that'll help further analysis. 

Regards

Amal