Me cobraron 2 veces la suscripción

Question

Me cobraron 2 veces la suscripción del plan premium, pero nunca se me activo la función pero el descuento ya fue realizado, quiero un reembolso

Amal. · Accepted Answer

Hi there

Hope you are doing well and sorry for the trouble.

++ Adding to the discussion

To know more about the cancellation/refund process and policy, please check the help article ( https://adobe.ly/4rFiGq0 )

Thanks

Amal

justlearn · Answer

@Nathalia_Marenco2295 Because this post was done in the Acrobat Reader Mobile, it is very likely that you downloaded the app either in the Apple or Google store, a third-party. Because of that, you need to contact them directly. Adobe doesn't have access to your 'accounts' or 'billing access,' your account is managed by them, and their specific subscription terms apply.

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