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Participant
Nov 6, 2026 4:05 PM UTC
Question

Me gustaría saber como puedo reclamar un cobro de suscripción que había cancelado

El día de ayer cancelé la prueba gratuita de adobe acrobat y resulta que hoy me llega un correo informandome que se me hizo el cobro de adobe acrobat, ayer mismo lo cancelé y lo sé porque aparecer 4 ventanas intentando mantener la suscripción 

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    Nov 6, 2026 4:10 PM UTC

    Hi there,

    Thank you for reaching out to us. I hope you're having a good day!

    We're sorry for any inconvenience you've experienced and appreciate the opportunity to assist you.

    For guidance on canceling your subscription and understanding the applicable refund policy, we encourage you to review the information and instructions outlined in this help article: https://adobe.ly/3SKPtNi

    We hope this provides the clarity you're looking for. If anything remains unclear or you need further assistance, please feel free to get back to us. We'll be glad to help you navigate the process.

    Thank you for your patience and understanding!

    Warm regards,
    Amal

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