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J
Jamie249523792qvi
Participant
June 21, 2022
Question

Microsoft Authenticator iOS issue

  • June 21, 2022
  • 1 reply
  • 1771 views

Hi, I downloaded acrobat on my device and attempted to connect to OneDrive through the storage accounts section. Instead of prompting me to sign into my Microsoft account it attempted to open my Microsoft Authenticator app. I can't get round this issue. All other storage locations prompt correctly. 

 

The account, device and Authenticator app are entirely personal with no MDM, MAM or Intune Policies. The only way around seems to be to delete the Auth app, which I'd rather avoid. 

If there is a solution, please do let me know, cheers

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 21, 2022

Hello Jamie,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Do you have the One Drive application installed on your device? Acrobat Reader uses the OneDrive connector to get you access to OneDrive from within the application.

 

You can try the below steps:

  1. Install the OneDrive app on your device.
  2. In Acrobat Reader mobile, tap the Location Chooser.
  3. Tap More Locations
  4. You should see the OneDrive app listed. The OneDrive app installed on the device should appear in a window.

 

Let me know if it helps.

 

Thanks,

Souvik.

J
Jamie249523792qviAuthor
Participant
June 21, 2022

Hi. Yes, even with OneDrive installed for some reason attempting to sign into my Microsoft Account it tries to sign in through the Authenticator app rather than onedrive 

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 21, 2022

@Jamie249523792qvi Hi,

 

It may have to do with the way your account access with authentication is set up.

 

You may refer to the link for more information:

OneDrive Storage Account in Adobe and DUO MFA (Conditional Access) - Microsoft Q&A

 

 

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