Misleading

Question

It tells you that you have a seven day free trial to start off with, and then when you click, which one you want monthly or yearly, then obviously take your money straight away which just happened to me and I haven't even finished my first day trial as I've only just signed up now and assumed I've got the seven days for free before I had to pay anything but it took the money straight away so now I'm not happy about that and I cancelled my subscription already because they shouldn't say you get a seven day free trial and then take your money when you haven't even had it for seven days yet to make up your mind if you wanna pay monthly or yearly.

unimpressed isn't even the word

S_S · Answer

Hi @Lisa-Marie27739783ed9d,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

I checked your account and saw an active subscription to Acrobat Premium for monthly billing.

The 7-day free trial is available only for the yearly billed subscription package, where you get the leverage to use the application for the first week for free to check your suitability with the application.

You can apply for a refund from AppStore from here: Request a refund for apps or content that you bought from Apple

Hope this helps.

-Souvik.

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