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I26133520d7ml
Participant
September 15, 2022
Question

Missing files

  • September 15, 2022
  • 1 reply
  • 277 views

Could someone help? While I was using my phone files disappeared from my Drive. Does someone know how to retrieve them? They are not in my bin (all disappeared today).

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1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
September 15, 2022

Hello @I26133520d7ml 

 

I hope you're doing great.

 

As per my understanding, you need help in restoring the documents. If you have saved the documents as PDF in the Adobe Document Cloud. You may check your saved files over here: -  


Note: If you're not uploading the files to Adobe Document Cloud or saving them to any other location, the files will be deleted permanently. 

It isn't possible to retrieve the files once deleted directly from the application. 

For more information on How to retrieve lost files on the Acrobat Reader mobile application, please refer to this article: - https://community.adobe.com/t5/adobe-acrobat-online-discussions/how-do-i-recover-deleted-pdf-files-on-my-android/td-p/8630074

 

I hope it helps.

 

Regards,

Krutikka.

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