Missing Files

Forum|Forum|9 years ago
November 15, 2016
1 reply
2081 views

I was automatically logged out of document cloud and when I logged back in all my files were missing. It is very important that I recover these files. Any thoughts about how to move forward in recovering any of these?

iOS

This topic has been closed for replies.

Meenakshi_Negi

Legend

Hi seattleboat,

Could you please check once online here https://cloud.acrobat.com/ by login with your Adobe ID.

Go to Files > Document cloud and check if files are visible there.

Also on your device try to sign out from application and sign in again. Then check if you can view you files under Document cloud.

Let us know how it goes.

Regards,

Meenakshi

A

Anonymous

I have the same problem! All that I have on my Ipad in Adobe Reader after upgrading just missing. I checked my Cloud it's empty!!! I had there all my import documents and books! How it's possible?

Alina

Meenakshi_Negi

Legend

Hi alinaplakhovaa7946888,

Could you please let us know if the files are missing from Document Cloud or from other locations as well.

Please check all the location on your iPad.

Please also refer this thread with similar issue: My documents have disappeared from my cloud

Check if it's not the same case.

Please also let us know the dot version of Adobe Reader and OS version installed on your iPad.

Regards,

Meenakshi

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