Skip to main content
Participant
October 6, 2022
Question

Missing text

  • October 6, 2022
  • 1 reply
  • 265 views

I just paid for a subscription so I could edit some resumes. I edited them the way I needed them to be,  or as closely a I could given the limited features of the program,  saved them as they appeared and when I went to send them off to where they needed to be,  everything I edited was a blank space!! Hours of work gone due to using your program!! I attempted to recover the original files just to find they were gone even though I saved copies of the files to my phone. Now I have resumes for myself, my husband and a family friend with huge blank spaces where information used to be. Now I have to remake all of the resumes and waste time and $10, just to get my resumes off. To say that I am extremely dissatisfied would be an understatement.... Canceling subscription. Worst $10 spent and biggest waste of time ever!!

This topic has been closed for replies.

1 reply

Krutikka D
Community Manager
Community Manager
October 6, 2022

Hello @Cassandra26470970gf1z 

 

I hope you're doing great, and I'm sorry for the issue you've experienced.

 

Please check if you're logging in from the correct email address ( the same email you used at the time of purchase).

Could you please help me with a few details, so we can help you better:

1. Is the issue file specific or happening with every file?

2. Source of the PDF file.

3. A screen recording of the happening situation.

 

Hoping to hear from you soon.

 

Regards,

Krutikka