Missing tool

my issue started with the case number above, which seemed to be an activation issue. The tool, “Request e–signatures” was no longer available to me and I had noticed that under my account when I click my icon in the upper right hand corner, it stated that I was a free user. I have paid a subscription to Acrobat Pro for many many years. The above case was a result of my phone call and waiting hours on the phone and finally speaking with someone that was unable to resolve the issue. Then I get that email above. Tell me the case was closed without resolution.

After my own troubleshooting, I discovered that the price of the Acrobat Pro plan went up from $15.99 per month to $19.99 a month. So I upgraded my plan and I had to do that process on both, my iPhone and my iPad. After doing that, they told, “Request e-signatures” Became an option on my iPad; however, it still does not show on the iPhone. I do run beta software on the iPad and I run non-beta software with the latest version on my iPhone.

Here is the information on my iPhone, which is the device that this tool is not showing as an option:

Here is a screen recording from my iPhone that shows the Request a signature tool is not available:

and here is a screen recording from my iPad showing that my same account with Adobe allows me to use the option called request a signatures and the tool is available on the iPad version. Never had a problem on either device until approximately a month ago.