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M
Merry_determination0863
Participant
May 18, 2025
Answered

Mistaken purchase

  • May 18, 2025
  • 1 reply
  • 236 views

I tried the 1 week free trial but i purchased the subscribe by mistake

can i get a refund for that? I did not use the application at all

Correct answer Amal.

Hi there,

Thanks for reaching out. I hope you're doing well.

I checked your Adobe account linked to the ID you're using here and saw that your Acrobat Premium subscription was purchased through Apple/iTunes. Since it was bought through them, we don’t have the ability to cancel it on our end.

Please contact Apple Support directly to manage or cancel the subscription.

 

Hope this information will help.

 

 

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
May 19, 2025

Hi there,

Thanks for reaching out. I hope you're doing well.

I checked your Adobe account linked to the ID you're using here and saw that your Acrobat Premium subscription was purchased through Apple/iTunes. Since it was bought through them, we don’t have the ability to cancel it on our end.

Please contact Apple Support directly to manage or cancel the subscription.

 

Hope this information will help.

 

 

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