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nnamdi_9504
Participant
June 2, 2025
Question

Mobile acrobat

  • June 2, 2025
  • 1 reply
  • 365 views

PNG image signature background appears as black. Using latest iOS app update. Phone is updated. Tried uninstalling and reinstalling, issue persist.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 3, 2025

Hi there 

 

I hope you are doing well. Thanks for reaching out and sharing your observations.

 

Would you mind sharing the version of iOS and the Acrobat App you are using? Tap on the profile icon > About Acrobat and try to update the application to the latest version available on the App Store, and reboot the device once, and check. 

 

If it still doesn't work, please share a small video recording of the steps you are taking and the issue as it occurs for more clarity and understanding, so we can get this checked with the development team.

 

Also, for future reference and self-help, please check the help page https://adobe.ly/4kSjV0N 

 

We are here for help, just need more info. 

N
nnamdi_9504Author
Participant
June 4, 2025

Hi Amal,


I have iOS 18.5 running. The acrobat app was just updated to version 25.05.00 (20250529.153940). I have also restarted the phone after the update. But the issue is not resolved. I have attached a short video and you will see it not inserts the png signature with a black background, it also distorts the image.

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