Money got debited from apple service before free trail ends

Forum|Forum|4 months ago
September 22, 2025
1 reply
90 views

While I purchasing the adobe premium it says free 7 days trail but on the same day itself my subscription started and money got debited

Cancel subscription

Correct answer Amal.

Hi there

This is something better handled by our billing team here https://adobe.ly/4mMEo7T. Click on the contact us button the lower right corner to start the process.

~Amal

Amal.

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

I have checked your Adobe account and found that you purchased the Acrobat Premium plan with an annual plan paid upfront. However, you purchased it without the 7-day free trial, which is why you were charged on the very first day of the plan.

This is something better handled by our billing team here https://adobe.ly/4mMEo7T. Click on the contact us button the lower right corner to start the process.

~Amal

J

jayatunnisabi_4211Author

Participant

Nope i could remember while subscribing it's advising 7 days free trail then only I purchased but I'm really cheating a customer I need my money back

Amal.

Correct answer

Community Manager

Hi there

This is something better handled by our billing team here https://adobe.ly/4mMEo7T. Click on the contact us button the lower right corner to start the process.

~Amal

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