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Participant
Sep 22, 2025 10:05 AM UTC
Answered

Money got debited from apple service before free trail ends

While I purchasing the adobe premium it says free 7 days trail but  on the same day itself my subscription started and money got debited

Amal.
Amal.Correct answer
Legend
Sep 25, 2025 4:54 PM UTC

Hi there

 

This is something better handled by our billing team here https://adobe.ly/4mMEo7T. Click on the contact us button the lower right corner to start the process. 

 

~Amal

3 replies

Amal.
Legend
Sep 22, 2025 10:35 AM UTC

Hi there 

 

Hope you are doing well and thanks for reaching out.

 

I have checked your Adobe account and found that you purchased the Acrobat Premium plan with an annual plan paid upfront. However, you purchased it without the 7-day free trial, which is why you were charged on the very first day of the plan. 

 

This is something better handled by our billing team here https://adobe.ly/4mMEo7T. Click on the contact us button the lower right corner to start the process. 

 

~Amal

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Participant
Sep 25, 2025 2:14 PM UTC

Nope i could remember while subscribing it's advising 7 days free trail then only I purchased but I'm really cheating a customer I need my money back

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Amal.
Amal.Correct answer
Legend
Sep 25, 2025 4:54 PM UTC

Hi there

 

This is something better handled by our billing team here https://adobe.ly/4mMEo7T. Click on the contact us button the lower right corner to start the process. 

 

~Amal

Translate