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Hanna29557374tiv5
Participant
April 24, 2023
Question

Money taken instantly but there was a 7 day free period

  • April 24, 2023
  • 1 reply
  • 745 views

7 day free of charge period but my money was taken instantly I cancelled application before 7 days but the money were taken 

how can i get my money back? 
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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    April 29, 2023

    Hello @Hanna29557374tiv5,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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