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crystel30849732f65d
Participant
July 3, 2023
Question

Mot de passe pour document confidentiel

  • July 3, 2023
  • 1 reply
  • 267 views

Je veux ouvrir un contrat qu'on m'a envoyé par mail en pdf mais quand adob s'ouvre, ils me demandent un mdp car c'est un document confidentiel sauf que je ne connais pas le mdp. Comment faire ? Car je ne peux même pas faire mdp oublié 

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 3, 2023

    Hi @crystel30849732f65d,

     

    Hope you are doing well. Thank you for reaching out.

     

    From the description, we cannot understand the issue. Would you mind briefing us more about it along with a few more pieces of information: 

    1. The app version of Acrobat Reader Mobile you are using (go to Profile-> .about Acrobat);

    2. The Android version your device is on;

    3. A screen recording which shows the error message and the workflow you are following;

    4. The sample file over a private message (if doable).

    [To send a private message, click on my profile name-> click the blue button saying "Send a message" on the next page]

     

    Look forward to hearing from you.

     

    -Souvik

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