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Khalid Soufi
Khalid Soufi
Participant
July 31, 2022
Answered

Move an existing subscription to another email

  • July 31, 2022
  • 1 reply
  • 477 views

I have an active and paid subscription on an email which is about to be closed due to domain cancelation. How to move the subscription to an existing active account in adobe so to not to lose the amount paid for the adobe product

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Correct answer S_S

Hello Khalid,

 

I hope you are doing well. Per the description, I understand that you want to change your account's email address.

 

If this is not a business account and a subscription provided by your organization, you should get the option to change your details from this page: https://account.adobe.com/profile/ 

 

If you do not get the option, I suggest you contact our support team for real-time assistance.

 

Thanks,

Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
August 1, 2022

Hello Khalid,

 

I hope you are doing well. Per the description, I understand that you want to change your account's email address.

 

If this is not a business account and a subscription provided by your organization, you should get the option to change your details from this page: https://account.adobe.com/profile/ 

 

If you do not get the option, I suggest you contact our support team for real-time assistance.

 

Thanks,

Souvik.

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