Moving Subscription to new email

Hello. I have lost access my email account.

Can you move yearly subscription and my premium benefits to my new email account. Pls contact me on direct message (DM) Thank you.

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Correct answer S_S

Hi @28013674,

Hope you are doing well. Per the description, I understand that you want to change your email address for your subscription.

You may try changing your account's email address by logging in to https://account.adobe.com/profile/

(This would work only if you have your cell number registered with the account)

The other option would be to contact our accounts team via chat or phone: https://helpx.adobe.com/contact.html/

OR you can tweet to us @ AdobeCare.

Hope this helps.

-Souvik

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

Correct answer

Community Manager

Hi @28013674,

Hope you are doing well. Per the description, I understand that you want to change your email address for your subscription.

You may try changing your account's email address by logging in to https://account.adobe.com/profile/

(This would work only if you have your cell number registered with the account)

The other option would be to contact our accounts team via chat or phone: https://helpx.adobe.com/contact.html/

OR you can tweet to us @ AdobeCare.

Hope this helps.

-Souvik

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

A

Anonymous

Hello. I can't access ex-profile account. I have written adobe support. They have responded to access adobe account to change new email address.

Adobe support didn't help to recover my account access.

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