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Vlada250642844d8k
Participant
January 24, 2023
Answered

Multiple accounts

  • January 24, 2023
  • 1 reply
  • 2514 views

Hello,

it looks like i have multiple accounts ( at least 2) with different usernames, passwords and icons colours ( one is yellow and one is blue).

both accounts are subscribed to pro.

one is billing on 30th of each month and another one is on 11th of each month.

how i can combine these accounts with all the data from both accounts?

also, i dont want to pay twice for the same plan.

could you please help me?

thank you!

vlada

 

 

 

 

 

 

Correct answer Amal.

Hi there

 

Hope you are doing well and thanks for reaching out.

 

As described in the correct answer shared earlier, once you are done with the data migration from one account to another, you can go for the cancellation of the account that is not required any more.  You can also connect to our billing and account team here https://adobe.ly/435RrcH and click on the contact us button on the lower right corner to get started.

 

 

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
January 26, 2023

Hi @Vlada250642844d8k,

 

Hope you are doing well. Per the description, I understand that you want to merge the data of two different accounts into one.

 

To do so, what I'd suggest you is go to: https://acrobat.adobe.com/link/documents/ and then create a folder and put in all the files in that one folder. Once done, you can click the three dots on the right hand side of the folder name-> click on download to get the data saved offline.

Once done with that, you can upload the same folder to the other account you want to keep.

 

Since there is no direct way to transfer data from one account to another, this is the workaround I could come up with.

 

Once you are ready with the data migration, you can go forward with the cancellation of subscription on the account as per your requirement.

 

Hope this helps.

 

-Souvik.

I
inalda_2576
Participant
April 22, 2025

Hi. I am a free plan user. I have different accounts in 2 devices, my iPad and my cell phone, each one with a different user name. I've read your answer about creating a file in one device and send it to the other. But once that is done, I would like to log off the empty account and use the main one in both devices. Is that possible or we MUST have one account to each device? I would like to use the login of the Samsung cell phone, which is my gmail user name (P.I removed by Moderator). The iPad account login is a very long user name created automatically, so I want to cancel this one. What can I do to have the same account in both devices? Thanks in advance. Inalda. 

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
May 7, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

As described in the correct answer shared earlier, once you are done with the data migration from one account to another, you can go for the cancellation of the account that is not required any more.  You can also connect to our billing and account team here https://adobe.ly/435RrcH and click on the contact us button on the lower right corner to get started.

 

 

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